RETURN & EXCHANGE POLICY
Exchange
We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you. If you are not fully satisfied with the products you bought, simply bring it back within 30 days of the purchase date to our office with invoice for online orders and we will gladly issue you a credit note for further purchase.
Items that you want to exchange/return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange.
You are requested to inform Customer Service for any exchange within 7 days of receiving the product. We will get in touch to assist you in processing your return.
We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.
Items that you want to exchange/return must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange.
You are requested to inform Customer Service for any exchange within 7 days of receiving the product. We will get in touch to assist you in processing your return.
We will reimburse you with the amount paid for the product and VAT through store credit after we have physically received the product. Please note any shipping costs will not be credited.
Return
We give our best effort to ensure that the product(s) you ordered online meets your expectations, but occasionally orders may reach you in a manner that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.
Any product would qualify as a return if it meets any of the following condition(s):
You are requested to inform Customer Service for any change within 7 days of receiving the product. We will get in touch to assist you in processing your return.
If any fault is found from our end, we will compensate shipping and additional costs in regard to retrieving the faulty products.
For all the successful returns, we will reship the rightful product to you (based on availability) or issue you store credit.
For purchases delivered within Bangladesh
The original invoice slip must be enclosed with all the returns. We will not be able to accept return product(s) without the original invoice slip. Please ensure that all original tags are attached with the product. You will be able to return your items within 30 calendar days of receiving the product through courier service to our e-commerce warehouse at the following address.
E-Commerce Warehouse
House # 13-A/4-A (3rd floor) | Babar Road, Block-B, Mohammadpur | Dhaka- 1207, Bangladesh.
Credit Note for online purchases
We will issue a credit note for further purchase from our e-commerce page. You will be credited for the cost of the returned item(s) and applicable taxes. Shipping charge and any additional charge (if applicable) will be credited only for the following condition(s).
1. Wrong product delivered from our end
2. Size/color mismatch because of our error
3. Quality defects
4. Missing part(s)
5. Damaged product(s)
Refunds for Online Purchases
1. In case you decide to return your order as per our return and exchange policy. Dewcrafts will issue a credit note/refund. You will be credited for the cost of the item(s)and applicable taxes. Shipping costs are not refundable in such case. The credit note/refund will be processed tor such cases within 30 to 60 working days after receiving the returned item(s).
2. In case of orders cancelled by Dew Crafts, you will be issued a credit note/refund for your prepaid purchases. You will be credited for the cost of the item(s), applicable taxes and shipping cost. The credit note/refund will be processed for such cases within 30 to 60 working days from the order cancellation date.
3. In case of prepaid orders which could not be delivered to you by our courier partner(s) for any valid reason(s), Dew Crafts will issue a credit note/refund. You will be credited for the cost of the item(s) and applicable taxes. Shipping costs are not refundable in such case. The credit note/refund will be processes for such cases within 30 to 60 working days from the date of receiving the returned item(s) from our courier partner(s).
Timeline for returning items bought online
For purchases delivered within Bangladesh
Please repack your product(s) securely in the original package and include the original invoice slip with the package. All return must be processed within 30 calendar days of the original purchase date.
- Products with major quality defects
- Products damaged during shipment
- Wrong product, size or colour
- Product lost in shipment
You are requested to inform Customer Service for any change within 7 days of receiving the product. We will get in touch to assist you in processing your return.
If any fault is found from our end, we will compensate shipping and additional costs in regard to retrieving the faulty products.
For all the successful returns, we will reship the rightful product to you (based on availability) or issue you store credit.
For purchases delivered within Bangladesh
The original invoice slip must be enclosed with all the returns. We will not be able to accept return product(s) without the original invoice slip. Please ensure that all original tags are attached with the product. You will be able to return your items within 30 calendar days of receiving the product through courier service to our e-commerce warehouse at the following address.
E-Commerce Warehouse
House # 13-A/4-A (3rd floor) | Babar Road, Block-B, Mohammadpur | Dhaka- 1207, Bangladesh.
Credit Note for online purchases
We will issue a credit note for further purchase from our e-commerce page. You will be credited for the cost of the returned item(s) and applicable taxes. Shipping charge and any additional charge (if applicable) will be credited only for the following condition(s).
1. Wrong product delivered from our end
2. Size/color mismatch because of our error
3. Quality defects
4. Missing part(s)
5. Damaged product(s)
Refunds for Online Purchases
1. In case you decide to return your order as per our return and exchange policy. Dewcrafts will issue a credit note/refund. You will be credited for the cost of the item(s)and applicable taxes. Shipping costs are not refundable in such case. The credit note/refund will be processed tor such cases within 30 to 60 working days after receiving the returned item(s).
2. In case of orders cancelled by Dew Crafts, you will be issued a credit note/refund for your prepaid purchases. You will be credited for the cost of the item(s), applicable taxes and shipping cost. The credit note/refund will be processed for such cases within 30 to 60 working days from the order cancellation date.
3. In case of prepaid orders which could not be delivered to you by our courier partner(s) for any valid reason(s), Dew Crafts will issue a credit note/refund. You will be credited for the cost of the item(s) and applicable taxes. Shipping costs are not refundable in such case. The credit note/refund will be processes for such cases within 30 to 60 working days from the date of receiving the returned item(s) from our courier partner(s).
Timeline for returning items bought online
For purchases delivered within Bangladesh
Please repack your product(s) securely in the original package and include the original invoice slip with the package. All return must be processed within 30 calendar days of the original purchase date.